Refund Policy

This Refund Policy is provided for informational purposes and does not constitute legal advice. We recommend consulting a qualified attorney for legal guidance specific to your situation.

1. Print-on-Demand Products

All merchandise sold through Dead Life Inc is produced on a print-on-demand basis. This means every item is custom-made specifically for your order after you place it. Items are not pre-stocked or mass-produced. Because of this custom nature, our refund policy differs from traditional retail. Please read this policy carefully before placing your order.

2. Order Cancellation (Before Production)

You may request to cancel your order before it enters production. If your order has not yet been sent to our fulfillment partner for printing, we will cancel it and issue a full refund to your original payment method.

To request a cancellation, contact us as soon as possible at deadlifeinc@gmail.com with the subject line: Order Cancellation - [Your Order Number]

We process orders promptly, so the cancellation window is limited. We cannot guarantee that cancellation requests will be received before production begins.

3. No Refunds After Production Begins

Once your order has entered production (printing has started), we cannot offer refunds or accept cancellations. Because each item is custom-made to your specifications, we cannot resell or reuse produced items. This applies to:

• Change of mind or buyer's remorse.
• Ordering the wrong size, color, or design.
• No longer wanting the item.

We strongly recommend double-checking your order details — including size, color, and design — before completing your purchase.

4. Defective, Wrong, or Damaged Items

If you receive an item that is defective, wrong, or damaged, we will make it right. We offer a full refund or free replacement (your choice) in the following situations:

• Printing Defect: The print quality is poor, misaligned, faded, cracked, or otherwise defective due to a manufacturing error.
• Wrong Item: You received a different item, size, color, or design than what you ordered.
• Damaged in Shipping: The item arrived damaged due to shipping mishandling (torn, crushed, water damage, etc.).

To report a defective, wrong, or damaged item:

1. Contact us at deadlifeinc@gmail.com within 30 days of receiving your order.
2. Use the subject line: Defective/Damaged Item - [Your Order Number]
3. Include the following in your email:
   • Your order number.
   • A clear description of the issue.
   • Photos showing the defect or damage (required). Photos of the item and the shipping packaging are helpful.
4. We will review your claim and respond within 3-5 business days.

5. Resolution Options for Qualifying Claims

If your claim is approved, you may choose one of the following:

• Full Refund: The original purchase price (including shipping if the entire order was affected) refunded to your original payment method.
• Free Replacement: We will produce and ship a replacement item at no additional cost to you. You do not need to return the defective item.

6. Items That Do Not Qualify for Refund

The following situations do not qualify for a refund or replacement:

• Buyer's remorse or change of mind after production has begun.
• Incorrect size, color, or design selected by the customer (not a fulfillment error).
• Normal wear and tear after use.
• Minor variations between the digital mockup and the finished product (slight color differences, print placement variations) that are inherent to print-on-demand production.
• Items damaged by the customer after delivery.
• Orders shipped to an incorrect address provided by the customer.

7. Refund Processing

• Timeline: Approved refunds are processed within 5-10 business days of claim approval.
• Method: Refunds are issued to the original payment method used at checkout. Depending on your payment provider or bank, it may take an additional 5-10 business days for the refund to appear in your account.
• Partial Refunds: If only some items in a multi-item order are defective or incorrect, we will refund or replace only the affected items.

8. Lost Packages

If your package is lost in transit and tracking shows it was not delivered:

1. Contact us at deadlifeinc@gmail.com with your order number.
2. We will investigate with the shipping carrier.
3. If the package is confirmed lost, we will offer a replacement shipment or full refund at your choice.

Please allow sufficient time for delivery before reporting a package as lost. International shipments may take longer than estimated due to customs processing.

9. Exchanges

We do not offer direct exchanges. If you need a different size or color, you may request a refund (if eligible per this policy) and place a new order.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. The policy in effect at the time of your purchase applies to that order.

11. Contact Us

For all refund-related inquiries, please include your order number in all correspondence: